WhatsApp Hotel Booking & Guest Communication
90% open rate. Booking confirmations, check-in reminders and invoices — all on WhatsApp.
Your guests are on WhatsApp. Email open rates for Indian hospitality are under 25% — WhatsApp open rates are over 90%. StayDesk integrates with the WhatsApp Business API to send automated booking confirmations, check-in reminders, invoices and review requests — without any manual effort from your team.
How It Works
Connect WhatsApp Business API
StayDesk connects to your WhatsApp Business account via the official Meta API. One-time setup in under 30 minutes.
Booking confirmed — WhatsApp sent automatically
The moment a reservation is created (from any OTA or walk-in), a booking confirmation WhatsApp is sent to the guest instantly.
Day-before check-in reminder
StayDesk automatically sends a check-in reminder with arrival time, hotel address and contact number 24 hours before the guest's arrival.
Invoice and review request on checkout
At checkout, the GST invoice is sent via WhatsApp PDF. 24 hours later, a review request is sent with your Google Maps link.
What You Get
Booking confirmation sent in seconds — automatically
Check-in reminder reduces no-shows and late arrivals
GST invoice on WhatsApp — guests get it instantly for expense claims
Review requests 24h after checkout — more 5-star reviews
Reply-based direct booking — guests can book without OTA commission
90% message open rate vs 25% for email
Without StayDesk vs With StayDesk
Without StayDesk
Manually sending confirmation messages for every booking
Guests calling to ask "did you receive my booking?"
Guests arriving late because no check-in reminder sent
Invoices emailed and never opened by the guest
No review requests — missing out on Google rating improvements
With StayDesk
Instant automated booking confirmation on WhatsApp
Auto check-in reminder 24h before arrival
Invoice PDF delivered on WhatsApp at checkout
Review request sent automatically post-checkout
Direct booking channel — zero OTA commission
Frequently Asked Questions
Does StayDesk use the official WhatsApp Business API?
Yes. StayDesk connects via the official WhatsApp Business API approved by Meta. Messages use pre-approved templates to ensure delivery and avoid spam classification.
What does each WhatsApp message cost?
WhatsApp Business API charges per conversation (24-hour window), not per message. Rates are approximately ₹0.35–₹0.50 per conversation for Indian numbers. Most hotels spend ₹500–₹1,500/month on WhatsApp messaging.
Can guests reply to these WhatsApp messages?
Yes. Guests can reply to any message and your team can respond directly from the WhatsApp Business inbox. This creates a direct conversation channel for questions, special requests and direct bookings.
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